Update failed (probably due to hosting migration)

#465853
  • Resolved Greg Simon

    3 years, 5 months ago

    Rank Math free

    Hi there RankMath people!

    Need your assistance/advice for an issue. Pro 3.0.22 received this error for all three of my sites:

    <<Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature>>

    I’m pretty sure the cause of this >> I migrated hosting service to Rocket.net yesterday (also they’re using Cloudflare just for DNS/CNAME stuff).

    I can pass along that the previous Pro version 3.0.21 is working fine on all of the migrated sites.

    Just hoping for a solution without losing my settings.

    Oh btw, I tried <deactivate/activate> but no go.

    Any assistance is greatly appreciated; thanks much.

    greg

    ps. I love RankMath Pro!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You have opened this ticket with a Free Rank Math account.

    Can you please share the email you used to purchase the PRO subscription?

    From the error, it seems like some issue with the downloaded files.

    Please download the latest version of the PRO plugin file from your Rank Math account and upload it to your website.

    Here is a guide for your reference:
    https://rankmath.com/kb/update-rank-math-manually/

    Let us know how it goes.

    We look forward to helping you.

    Greg Simon

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 5 months ago

    Hello,

    We have found the Rank Math PRO account under the email address you shared. To fix the error, please update the Rank Math plugins to their latest versions and log in to that account and reconnect your website/s to it.

    Here’s a link for more information:
    https://rankmath.com/kb/website-not-shown-in-account/

    Hope that helps.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Update failed (probably due to hosting migration)’ is closed to new replies.