Hello,
We apologize for the issue you are facing with the plugin update. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the update package itself or a conflict during the update process.
Here are a few steps you can try to resolve this issue:
- Clear Cache: Ensure that you have cleared all caches, including any server-side cache.
- Manual Update: If the automatic update fails, you can manually update the plugin. You can download the latest version of Rank Math from the official website and upload it via your WordPress dashboard:
- Go to Plugins > Add New.
- Click on Upload Plugin and select the downloaded zip file.
- Install and activate the plugin.
- Check File Permissions: Ensure that your server has the correct file permissions set for WordPress to write files.
- PHP Version: Make sure your server is running a supported version of PHP (7.4 or greater) as this can sometimes cause issues with updates.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from our support team will assist you further. If you would like to receive the update as a zip file, please mention that in your reply, and we will do our best to accommodate your request.
Thank you for raising this concern!
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
