Update Error - Support

Resolved Barry
1 year, 7 months ago

Rank Math pro

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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RankBot
1 year, 7 months ago

Hello,

I’m sorry to hear that you’re encountering the “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error while trying to update Rank Math. This error usually occurs due to a few reasons, such as issues with the zip file, updating the PRO version while connected to the free account, or not having enough memory on your web server to unzip and upload the zip file contents.

To fix this issue, you can follow the steps outlined in our knowledgebase article here: Fixing PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Error

If you’ve already tried these steps and are still facing the issue, please feel free to reach out to our support team directly from here: Rank Math Support. Our support experts will be more than happy to help you out.

Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
How to Fix “Either ‘name’ or ‘item.name’ should be specified” Error » Rank Math
How to Install Rank Math Using an FTP Client on Your WordPress Website
This Plugin Does Not Work with Your Version of PHP » Rank Math

This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

RankBot
1 year, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Update Error’ is closed to new replies.