Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Could you please expand and share the error details pointed from that message? This should allow us to further identify the issue.
You may share a screenshot here using this handy tool https://imgbb.com/
We are looking forward to helping you.
When I index my job links to google I receive that message and it was working a few days ago do I need to reinstall it?
Hello,
If you have recently install or update any plugin that might have caused this. Assuming you are using the latest version of all the plugins and the themes (please update if not yet).
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
If everything looks good then, Please remove the Instant indexing plugin completely and try setting it up again.
Here is the guide for setting up the plugin:
https://rankmath.com/blog/google-indexing-api/
I hope this helps. Looking forward to helping you.
Come to find out the instant indexing plugin is messing up my site so I had to deactivate it. Can you send me a new plugin for instant indexing to use for google?
Hello,
Please remove the Instant indexing plugin completely and try setting it up again.
Here is the link to download the plugin files:
https://s.rankmath.com/downloadapifiles
Here is the guide for setting up the plugin:
https://rankmath.com/blog/google-indexing-api/
I hope this helps. Looking forward to helping you.
It’s not letting me use instant indexing for some reason now and ideas I have Rankmath installed it’s the separate plugin giving me issues.
Hi should I use new credentials to setup or use the same one>
Hi should I use new credentials to setup or use the same one?
Hello,
You can use the same credentials, let us know if that works.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi I’m still getting an error message what other things can I do to troubleshoot I even set up new credentials and still getting Error undefined.
It’s working a plugin conflict thanks!
Hello,
We are glad that this issue is already resolved.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
