Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Are you getting any errors while updating the plugin?
If yes, please share the screenshot of the error using https://imgbb.com/
We look forward to helping you.
Hello,
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Yes thi is my email address : [moved to the sensitive data section]
this my Invoice ID: IVU5TCUEQW3JEVFDC4CVSUI4Y5RE
Hello,
We checked and were able to locate a PRO subscription on the email address you shared.
However, the account with which you’ve posted this ticket is linked to the “Free account” email address in the sensitive data section of this ticket.
Would you want us to merge the accounts for you? If so, please let us know your preferred email address and we will do the needful.
Once this is done, you’ll need to reconnect the website with the PRO account to trigger the updates.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
