update

#382633
  • Resolved Mrspix

    2 years, 6 months ago

    Rank Math free

    hi there, after update your plugin today ….the whole layout was broken. it distroyed the logo-carousel and all header images was disappeared. so i had to deactivate the plugin at the moment.

    is the a option to revert the plugin to a older version again?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Reinelle

    2 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    You can roll back to the previous version by following the steps in this link:
    https://rankmath.com/kb/version-control/#num-1-1-how-to-rollback-rank-math-to-a-previous-version

    Please note that some options are only available when you enable the Advanced Mode in Rank Math. If it’s not showing, you must have chosen to use Easy Mode. Please follow the steps in this link to switch to Advanced Mode:
    https://rankmath.com/kb/advanced-mode/

    I hope that helps.

    Thank you.

    Prabhat

    2 years, 6 months ago

    Rank Math agency

    Hello,

    Adding to my colleague’s response, we’ve not received similar issues in the latest update.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘update’ is closed to new replies.