Update 1.0.49 crashes my website

#91553
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello Jeff,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database.

    Please follow these steps to fix the issue:

    1. Take a complete backup of your website
    2. Install this plugin: https://wordpress.org/plugins/code-snippets/
    3. Head over to the Snippets menu in the left sidebar and click Add New https://i.rankmath.com/YucUZS
    4. Give that post any name and copy the below code in the Code field

    add_action(
    	'init',
    	function() {
    		delete_option( 'schema-ActionScheduler_StoreSchema' );
    	},
    );

    5. Select ‘Only run in administration area’ option and click the Save and Activate button https://i.rankmath.com/D9iOGH
    6. Open WordPress Dashboard in a new window
    7. Then deactivate recently created snippet from here https://i.rankmath.com/1k8KcX
    8. Then activate the Rank Math plugin again

    If that doesn’t help, we might need to take a closer look at the settings

    We really look forward to helping you.

    Jeff
    Rank Math free

    That’s a little too complicated. Will that fix be in the next update? Think I will leave rank math deactivated until then if it will.

    Hello,

    We will fix that for you.

    Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jeff
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Lou
    Rank Math free

    is it possible to roll back to previous version? im having the same issue.

    Hello Jeff,

    Looks like you or someone else from our staff has already added the code and the issue is fixed now.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Lou, please follow the steps we posted above.

    Jeff
    Rank Math free

    Thank you. Your support is awesome!

    Hello,

    Glad that helped.

    If it isn’t too much to ask for – would you mind leaving us a review here?
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us and would go a really long way.

    Thank you.​​

Viewing 8 replies - 1 through 8 (of 8 total)

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