Update 1.0.49 crashed my site

#91829
  • Resolved Neal Umphred
    Rank Math free

    RANK MATH

    I updated Rank Math to 1.0.49 on one of my sites and it crashed. I have a white page with this message:

    Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘nealumph_wor2.qnw_actionscheduler_actions’ doesn’t exist in /home/nealumph/public_html/ratherrarerecords/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/nealumph/public_html/ratherrarerecords/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/nealumph/public_html/ratherrarerecords/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /home/nealumph/public_html/ratherrarerecords/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->s in /home/nealumph/public_html/ratherrarerecords/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

    There has been a critical error on your website.

    What do I do?

    NEAL

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    Please follow these steps to fix the issue:

    1. Take a complete backup of your website
    2. Install this plugin: https://wordpress.org/plugins/code-snippets/
    3. Head over to the Snippets menu in the left sidebar and click Add New
    add new snippet
    4. Give that post any name and copy the below code in the Code field

    add_action( 'init', function() {
    	delete_option( 'schema-ActionScheduler_StoreSchema' );
    } );

    5. Select ‘Only run in administration area’ option and click the Save and Activate button
    run only in admin area wordpress
    6. Open WordPress Dashboard in a new window
    7. Then deactivate recently created snippet from here
    disable snippet
    8. Then activate the Rank Math plugin again
    9. Please disable the Code Snippets plugin if you are not going to use it

    Here’s a video screencast:
    https://i.rankmath.com/79gPbv

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    RANK MATH

    Thanks for the response.

    I cannot access the dashboard to my site so I cannot follow your instructions above.

    NEAL

    Hello,

    Can you please add your FTP login details in the Sensitive Data section so we can remove the plugin for you?

    If you can add WordPress login details as well, we can do this process for you to help you faster.

    Looking forward to helping you. Thank you.

    RM

    Thanks for the offer but I do not know how to use FTP.

    N

    Hello,

    Please ask your hosting to provide that information to you.

    Once you have them, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you. Thank you.

    Okay.

    RM

    I was able to access my dashboard using the WordPress Recovery Mode. I followed the instructions above and added the snippet of code to the Code Snippets plugin and everything worked out hunkydory. I did the same for my other sites and they all worked out just fine, too.

    Thanks and keep on keepin’ on!

    N

    Hello,

    Glad that helped.

    Feel free to reach out again in case you need any other assistance.

    If it isn’t too much to ask for – would you mind leaving us a review here?
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us and would go a really long way.

    Thank you.​​

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Update 1.0.49 crashed my site’ is closed to new replies.