Unsuccesful to activate RankMath on my page

#1084947
  • Resolved Elivae
    Rank Math free

    Hi, I downloaded RankMath plugin but I’m unable to activate it on my site. When I try to Connect my account it just takes me back to my WordPress desktop. And when I try to skip that step then the page just goes blank.. What to do?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    I’m sorry to hear that you’re facing issues activating Rank Math on your site. It sounds like there might be a problem with the connection process. Here are a few steps you can try to resolve this issue:

    1. Ensure Compatibility: Make sure that your WordPress version is up to date and compatible with the latest version of Rank Math.

    2. Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.

    3. Clear Cache: If you have any caching plugins or server-side caching, clear the cache and try again.

    4. Reinstall Rank Math: If the above steps do not work, consider uninstalling and then reinstalling the Rank Math plugin. You can do this by going to your WordPress dashboard, navigating to Plugins, finding Rank Math, and selecting Deactivate and then Delete. After that, reinstall it from the WordPress repository or upload the zip file again.

    5. Check Server Settings: Ensure that your server settings allow for external connections, as this is necessary for Rank Math to connect to your account.

    If you continue to experience issues after trying these steps, please reply to this ticket with any error messages you see or additional details about what happens when you attempt to connect your account. A human agent from our support team will be able to assist you further.

    Thank you for raising this concern!

    Sources:
    Where Is My Rank Math PRO License Key?
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Elivae
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    This could be just a temporary issue. Can you please try it again? You can reconnect your Rank Math account in your WordPress Dashboard → Rank Math → Dashboard → Help.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unsuccesful to activate RankMath on my page’ is closed to new replies.