Unspecified Type

#490291
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the schema code, and it seems that the error is pertaining to the additional schema to your homepage.

    Could you please confirm if you’re using any filter to add schema to your site?

    Looking forward to helping you.

    Thank you.

    Engine Room
    Rank Math business

    We aren’t using any filters that I am aware of. We are using an off the shelf theme but don’t have any other SEO plugins running so not sure where the additional schema would be coming from.

    Any ideas?

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Engine Room
    Rank Math business

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    There seems to be an issue when the default schema of your homepage was removed. I went ahead and add a schema there and removed it again. The schema structure has been fixed. I also cleared the caches and the errors from the schema validator are no longer there.

    Kindly check from your end: https://validator.schema.org/?hl=en-US#url=https%3A%2F%2Fwww.thedentalbox.co.uk%2F

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Unspecified Type’ is closed to new replies.