unresponsive pages - Support

Resolved sachin sharma
3 years, 9 months ago

Rank Math free

Hi,

Few of my webpages are becoming unresposive while editing and they are not getting rked on Google and someplugins are also not working on them.When I decativate Rankmath they work fine.Kindly suggest the solution.

Viewing 4 replies - 1 through 4 (of 4 total)

Anas
3 years, 9 months ago

Rank Math business
Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Please check if PHP values are not too low to handle the processes.

You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server

If the values are low, please contact your web host and ask them to set the following values:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
Looking forward to helping you.
sachin sharma
3 years, 9 months ago

Rank Math free

The values are in order.
Server architecture Linux 5.4.149-73.259.amzn2.x86_64 x86_64
Web server Apache/2.4.51 (Ubuntu)
PHP version 7.4.24 (Supports 64bit values)
PHP SAPI apache2handler
PHP max input variables 1000
PHP time limit 1800
PHP memory limit 1024M
Max input time 699990
Upload max filesize 1024M
PHP post max size 1024M
cURL version 7.68.0 OpenSSL/1.1.1f
Is SUHOSIN installed? No
Is the Imagick library available? Yes
Are pretty permalinks supported? Yes

sachin sharma
3 years, 9 months ago

Rank Math free

Hi,

The values are in order but still, the conflict is there within a few pages. Kindly suggest some action.

Reinelle
3 years, 9 months ago

Hello,

Apologies for the inconvenience.

Could you please share the affected URL and the plugins that are not working with Rank Math?

Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

RankBot
3 years, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘unresponsive pages’ is closed to new replies.