Unrecognised charge on my bank card

#903927
  • Resolved Tamas Nyeste

    1 year, 3 months ago

    Rank Math free

    I was charged USD 79.07 on 28 October under invoice No. RANKMATH241028-4922-59140B.
    I do not recognise this charge. I have a free account with RankMath and I do not remember signing up for a subscription. Whe I look under my subscription, the page shows nothing.
    I wish this invoice to be annuled and the charged fee to be reimbursed to my bank account.

    Please also make sure that this charge does not recur automatically again next year.

    Thank you for your assistance.
    Tamas Nyeste

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing regarding the unrecognized charge on your bank card. It seems there may have been a misunderstanding regarding your account status.

    To address this issue, we recommend that you check the details of the charge on the FastSpring Consumer Support page. You can fill in the required details and click Search to see if you can find more information about the charge. If it is not found, it will be handed over to FastSpring’s Consumer Support for further assistance.

    If you need to update or cancel any subscription, please contact FastSpring Consumer Support directly, as they handle billing inquiries. You can reach them by selecting Billing Information as the topic and Billing Info Update in the Category on their support page.

    For your reference, here are some images that illustrate how to navigate these processes:

    Fast Spring Consumer Support Page

    Fill in the required details

    If you still have questions or need further assistance, please reply to this ticket, and a human agent from our support team will take over and assist you further.

    Thank you for bringing this to our attention, and we hope to resolve this matter for you soon!

    Tamas Nyeste

    1 year, 3 months ago

    Rank Math free

    I have now been sent the invoice and I recogcnise the charge as being a recurring annual subscription to a service I purchased in October 2023. I find that being charged without notification of the subscription maturing is unfair particularly because the charge was made without an invoice being sent, which means that the customer has to do considerable investigation to figure out what it was that they were being charged for. I have not used this service since late last year and have no intention of using it in the future either.
    Therefore I wish to be reimbursed the charge to the same card it was charged against.
    I have since cancelled the subscription (which BTW was not showing under my RankMath account until I requested a link to manage my orders!)

    Thank you for your help
    Tamas Nyeste

    Jeremy

    1 year, 2 months ago

    Hello,

    Thank you for contacting the support.

    Our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist you with your refund request.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unrecognised charge on my bank card’ is closed to new replies.