Unparsable structured data issues

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

I’ve checked the affected URLs using Google’s Rich Results test, and indeed there’s a parsing error from the schema.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Thank you.

Hello,

Yes, the description is taken from the SEO description field if you don’t enter it manually in the Schema. Let us know if the issue occurs again on any other post.

We are here to assist.

Thanks.

Hello,

We are glad to be of assistance and that this issue is now resolved. Just to add, as previously mentioned by my colleague, if you did not manually add the description in the schema, it will take a portion of the first paragraph and that should not be a problem.

Let us know how it goes with your test and please do not hesitate to ask and open a new support ticket.

We are here to help you.