Universal Fails

#363055
  • Resolved Briant

    3 years, 8 months ago

    Rank Math free

    Right now, GA4 is in beta, and Rank Math does not support that. If a website is using GA4, we do not show that in the dropdown at WordPress Dashboard > Rank Math > General Settings > Analytics.

    An easy way to fix that is by switching to GA3.

    But switching does not update, even after a refresh. Therefore the Property does not appear in the dropdown.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Jeremy

    3 years, 8 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm after creating the property GA3, you reconnected your Google Service? If you haven’t done that yet, please do so and se if the property now shows in the dropdown.

    connect

    Let us know how that goes. Looking forward to helping you.

    Briant

    3 years, 8 months ago

    Rank Math free

    Yes, that is the first thing I did. And tried again 10 minutes later.

    Briant

    3 years, 8 months ago

    Rank Math free

    Just tried again, after a number of hours. Still no Account visible.

    Jeremy

    3 years, 8 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Briant

    3 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Briant

    3 years, 8 months ago

    Rank Math free

    It’s reached the end of the day for us. I’ll check in again in my morning. Thanks for the assistance.

    Jeremy

    3 years, 8 months ago

    Hello,

    We apologize for the unexpected delay.

    I tried accessing your admin dashboard but the password doesn’t seem to work. I tried copying your provided password and making sure the first character is zero but it still won’t work.

    Please refer to my screenshot in the Sensitive Data section.

    Kindly check this one so we can further debug the issue.

    Looking forward to helping you.

    Briant

    3 years, 8 months ago

    Rank Math free

    My mistake. First letter is capital o and not zero

    Jeremy

    3 years, 8 months ago

    Hello,

    Unfortunately, the temporary login you shared still doesn’t work. I tried using capital “O” and it still won’t work.

    Could you please type in the correct password in the Sensitive Data so we can just copy it to the password field when attempting to log in?

    Looking forward to helping you on this one.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Universal Fails’ is closed to new replies.