Unique Seo Error

#280577
Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please share a screencast of the issue you are facing?

    You can use https://www.loom.com/ to record the screencast and share the link with us.

    If you are referring to the SEO Meta Box not appearing in the pages/products, please make sure that the Add SEO Controls option is enabled at Rank Math > Titles & Meta > Products/Pages > Add SEO Controls
    contorls

    Please note that some options are only available when you enable the Advanced Mode in the Rank Math dashboard:
    https://i.rankmath.com/JAj5ak

    You can refer to this guide to change the SEO settings of the posts/pages:
    https://rankmath.com/kb/seo-meta-tags/#classic-editor

    If the Meta Box is there on the page but it is collapsed, then assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    We really look forward to helping you.

    Éva Vizi Pálné

    4 years, 1 month ago

    Rank Math free

    Thanks for the quick response. Unfortunately, the problem is not resolved. I still can’t use the post editor insettings.
    You inserted the module, but there is no pop-up window, just the gray arrows. I took a few screen shots, I send them.
    I looked through the whole page I didn’t find any bugs. I turned it off, wiped it, reinstalled everything.
    The system does not indicate an error.Please advise what else to do?
    I really like the plugin, but so I can only use it naon to a limited extent.
    I will also send the answer in English, but I do not speak the language, so I use a translator.
    Regards Eve

    Jeremy

    4 years, 1 month ago

    Hello,

    Thank you for providing those screenshots, I can see that the Rank Math meta box is there but when expanding, the actual SEO settings aren’t showing.

    This indicates that there’s a plugin/theme conflict within your website. Could you please confirm if you followed the guide my colleague provided to determine the conflict?

    If that didn’t help you with your issue, we might need to take a closer look at your admin dashboard. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Éva Vizi Pálné

    4 years, 1 month ago

    Rank Math free

    Köszönöm a sok segítséget, a wordpress-t újra telepítettük és most működik minden, az ismételt ellenőrzés során sem volt hibajelzés. Még egyszer köszönöm!

    Thanks for the a lot of help, we have reinstalled wordpress and now everything works, there was no error during the re-check. Thanks again!

    Reinelle

    4 years, 1 month ago

    Hello,

    Thank you for the update.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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