Uninstalled but still showing

#39128
  • Resolved David Taylor

    4 years, 9 months ago

    Rank Math free

    Hello,

    Today I decided to uninstall Rank Math.
    However, the plugin still shows even after clearing the site cache.
    I request that the plugin is fully removed from the site as it is causing conflicts with other plugins.

    I can of course go and remove the folder from the file manager settings on my hosting but I am reluctant to do so in case it affects other areas of my website.

    When I go to edit a page, the plugin still shows until I use screen options.
    Also. please advise of the best course of action as at the moment, I can not update any SEO settings on Yoast it seems that Yoast Premium is now not showing any data

    Please advise on how to proceed.
    Many thanks,
    David

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The plugin should not show up after it has been deactivated which makes this very odd.
    I can suggest that you rename the seo-by-rankmath folder via FTP and check if this will still be reproduced.

    Once import has finished, Rank Math gives you the option to clean the data and if you have already clicked on this option then the previous SEO settings might have been lost but you can recover the setting by rolling back to a previous database backup.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    David Taylor

    4 years, 8 months ago

    Rank Math free

    Hello,
    Thanks for getting back to me.
    So here is where there are very odd issues.
    I just went in into the file manager of the hosting account and looked at the plugin section. I cannot see the Rankmath folder and yet the Rankmath settings are on the WordPress left-hand side menu.
    This is very troubling.
    Is there another place it may be hiding?

    David

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hi there,

    Thanks for the reply.

    I am not sure what is causing this. Would you mind sharing some temporary FTP and WP access so that we can check this further?

    Please include the details in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Uninstalled but still showing’ is closed to new replies.