uninstall issues

#325487
  • Resolved Scott Swain
    Rank Math free

    Deactivate worked fine.
    But then when I tried “delete” I received the following message:
    “You can not delete a plugin while it is active on the main site.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems that you are using a multisite if you’re getting that error message. Could you please confirm?

    If so, the plugin needs to be deactivated from being network installed from the main site.

    I hope that helps.

    Thank you.

    Hi,
    i had also faced the same issue when uninstall the plugin. then i removed the plugin from my main connected site nd now its all good.

    Prabhat
    Rank Math agency

    Hello @zoey,

    Yes, in the case of a multi-site, you’ll need to delete the plugin from the main site itself.

    Hope this helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘uninstall issues’ is closed to new replies.