Hey,
Thanks for looking into everything. Sorry, I don’t know how to describe this without sounding complicated or confusing. I have used Pods to make custom fields in the post pages where I can add some code to create clickable links to different pages in the gallery section. Using pods like this allows me to dynamically add that content so I can use a global Elementor widget letting me adjust formatting once for all post pages.
Does that help in troubleshooting the issue? Let me know if you need more information and thank you for all your help!
Hello,
We still cannot replicate this issue from our end.
Could you please setup a staging site for us so we can play around with your exact setup in a safe environment and hopefully get to the bottom of this?
Thank you.
I have setup the staging site and will put the temp link in the sensitive data section. Thank you for your help on this and let me know if I need to do anything else to setup the site.
Hello,
Sorry for not following up quickly and any inconvenience that might have been caused due to that.
On your staging site, I don’t see any error on the Media page. Can you please copy all the data from all the plugins on the staging site?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Strange, the error does not appear on the staging site. It still does appear on the public page. I added the link to that in the sensitive data. I am staging the site at the /new folder already so not sure if that has something to do with it or not.
It is a little hard to see as the color of the font is similar to the background color. Is there a reason it might not be on the staging site but is on the regular site?
Hello,
It is likely the process of creating a staging site did not copy all the data from your live site. Please use a duplicator plugin or similar setup to make sure the staging site is an exact duplicate/clone of the live site. Here is a link that can guide you on this.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
