Undefined Property

#78237
Viewing 15 replies - 1 through 15 (of 22 total)
  • Chris James
    Rank Math business
    Content AI Expert

    i am too receiving this error

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Could you please share some screenshots, using https://imgur.com of where/how you are receiving this error.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Chris James
    Rank Math business
    Content AI Expert

    HI Michael thanks for the prompt reply, this message has now disappeared!

    i am gonna follow this
    https://support.rankmath.com/ticket/notice-undefined-property/

    to setup debugging and do some testing from my end.

    I thank you for your help on this!

    Alberto
    Rank Math business

    Hello,

    Those are good news! Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.

    Looking forward to help you.

    Chris James
    Rank Math business
    Content AI Expert

    as i am not the thread opener you would be best to check with them.

    Hello,

    Thank you for the alert.

    We will keep the ticket open in the meantime.

    If any related questions arise, please let us know.

    Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Here is the Imgur link to the issue. It seems to be connected to images perhaps?

    https://imgur.com/a/P8uvc02

    I also went though the troubleshooting steps but once I activated the plugin the whole site crashes and I get the error I put in the sensitive data section.

    Any further idea as to the cause of this error? Thanks!

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I don’t see any error on your site’s Media page. Can you please give us the link where you get this error?

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I updated the sensitive data to show the page I am receiving the error on. It also appears on the ‘gallery’ page of the site but it’s hard to see with the background color.

    • This reply was modified 4 years, 2 months ago by Jon Wegge.

    Hello,

    I ran a conflict check on your site using the Health Check plugin and it looks like the Pods – Custom Content Types and Fields plugin is conflicting with Rank Math. I tried to reproduce the issue on my setup by installing the Pods plugin but it didn’t throw any error on my site. Can you tell us if you have made any changes in the Pods settings or added any filter or hook in your theme which could have caused this?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 22 total)

The ticket ‘Undefined Property’ is closed to new replies.