Unauthorized Charge on My Credit Card – Urgent Refund Request

#1029652
  • Resolved Fatih Selim Aydın

    4 months, 3 weeks ago

    Rank Math free

    Dear RankMath Support Team,

    I recently noticed an unauthorized charge on my credit card made by your company. The amount of $95.88 USD was charged to my card (ending in 1816) without my knowledge or consent.

    Card Number (last 4 digits): 1816
    Charged Amount: $95.88 USD
    Date of Transaction: May 13, 2025 at 11:21 AM

    I have not authorized this transaction and I am not aware of any subscription or service renewal that would justify this charge. I kindly request an immediate investigation into this matter and a full refund of the amount charged.

    Please confirm the cancellation of any active subscriptions associated with my email or card and ensure that no further charges will be made.

    I am also in contact with my bank to dispute the transaction if necessary.

    Looking forward to your urgent response.

    Best regards,
    Fatih Selim Aydın
    s***************@g********
    +90 554 511 00 42

Viewing 1 replies (of 1 total)
  • Jeremy

    4 months, 3 weeks ago

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist you with your refund request.

    RankBot

    3 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unauthorized Charge on My Credit Card – Urgent Refund Request’ is closed to new replies.