Hello,
Thank you for contacting the support and sorry for the confusion.
Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:
We also send out an email reminder seven (7) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.
You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
→ Here is a guide on how to cancel your Content AI Trial
With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for your prompt response and for processing the refund. I appreciate the clarification.
However, I kindly request you to expedite the refund process as soon as possible. Please confirm if there are any other future deductions that might be scheduled, as I am not interested in using any service apart from the Rank Math Pro plugin.
Additionally, I would like to remove my card details from your payment system to prevent any unauthorized charges in the future. Could you please guide me on how to delete my payment details from my account?
I appreciate your assistance and look forward to your prompt response.
Hello,
Kindly see this invoice for your reference:
https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250313-8049-51144B/invoice/IVLTNCV2TUGJDE7PRP74PVFDL45E
You can see the refunded amount under Refunds and Returns.
The subscription is set to recurring, and the next bill will happen next year, February 26, 2026, for your Rank Math PRO subscription.
If you want to prevent automatic billing, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
To change or delete your payment method, you can refer to this guide:
https://rankmath.com/kb/update-change-payment-method/
Lastly, you can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Thank you for your response and for providing the necessary details.
I would like to clarify: If I cancel my Rank Math PRO subscription now, will I receive a refund for the PRO plugin purchase, or will it simply cancel the subscription without any refund?
I want to ensure I fully understand the process before proceeding. Kindly confirm this at your earliest convenience.
Looking forward to your response.
Hello,
We can see that your 30-day refund policy in this account is still valid. If you have already made up your mind, while we will be sorry to see you go, we fully respect your decision and we can process a refund for your Rank Math PRO purchase.
But if you just wish to cancel your subscription to prevent renewal and still want to use Rank Math PRO for a year, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Let us know what you decide, and we will do the needful.
Thank you.
Dear Rank Math Team,
Thank you for your message. I apologise for the delayed response, as I was caught up with some other work.
I would like to go ahead and cancel my Rank Math PRO subscription and request a refund, as I am still within the 30-day refund period.
Please let me know if you need any additional information from my end to process this.
Thank you for your support and understanding.
Best regards,
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thank you for processing the refund.
I decided to cancel because I didn’t find any of the pro features particularly useful for my needs. I appreciate the effort your team puts into the product, but at this time, it just doesn’t align with what I’m looking for.
Thanks again for your help, and I wish you all the best with future updates.
Hello
We fully respect your decision.
Can you please confirm if you still need our assistance with anything else or we can close the ticket?
Looking forward to hearing back from you.
Thank you.
the refund has been issued right if yes you can closet the ticket
Hello,
Yes, we’ve already initiated the refund.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
