Unauthorized Charge Inquiry and Refund Request

#924095
  • Resolved Quang Huy Nguyen

    1 year ago

    Rank Math free

    Dear RankMath Support Team,

    I am writing to bring to your attention an issue regarding an unauthorized charge to my account. The transaction details are as follows:

    Description: FS*rankmath fsprg.nl NL APPCODE 820286
    Transaction ID: 99999999
    We did not make any purchase on your platform, and we are unaware of which account this payment is associated with.

    I kindly request your assistance in verifying this transaction and providing a refund if it was charged in error. Please let me know if you require any additional information from my side to facilitate the investigation.

    Thank you for your prompt attention to this matter.

Viewing 1 replies (of 1 total)
  • Princess

    1 year ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    11 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unauthorized Charge Inquiry and Refund Request’ is closed to new replies.