Unauthorized Charge

#963816
  • Resolved Isabel Domínguez

    10 months, 1 week ago

    Rank Math free

    Good morning,

    I have just been charged for the activation of the Content AI Starter module without my authorization. I have canceled the subscription to prevent the charge from being applied again next year. However, I request a refund and the cancellation of the service, as I have not authorized it at any time.

    I kindly ask for a response regarding this error.

    Thank you very much. Best regards.

Viewing 1 replies (of 1 total)
  • Princess

    10 months, 1 week ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

Viewing 1 replies (of 1 total)

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