it says “You do not have permission to view this topic.”
Hello,
Thank you for contacting us today.
We’ve already canceled your subscriptions and initiated the refund as you requested. After initiating the refund, your account became free and that’s why you’re not able to check the ticket in the PRO section. However, we’ve moved your tickets to the free version and now you can check them here:
https://support.rankmath.com/ticket/rank-math-business-refund-2/?view=all
https://support.rankmath.com/ticket/content-ai-unwanted-subscription/?view=all
Please don’t hesitate to let us know if you have any other questions.
Thank you for the update. Both refunds are processed? Rankmath business and Content AI? What is the expected time for the refund to take place? will i be intimated?
Hello,
Yes, both subscriptions are refunded.
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
