Unable to Use Content AI

#852836
  • Resolved Daniel Gustin

    1 year, 4 months ago

    Rank Math free

    I am trying to use content AI and even though it seems as if I have 12k credits, every time I try and use it, it says forbidden. I could use some help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with using Content AI. If you are receiving a "forbidden" message despite having credits available, it may be due to reaching the credit limit set for your domain.

    To resolve this, you can allocate more credits to your site by following these steps:

    1. Log in to your Rank Math account and go to the Connected Websites section.
      Click Websites

    2. Find the affected site and in the Content AI Credits settings, click CHANGE LIMIT.
      Click Change Limit

    3. Increase the Content AI credits assigned to the site and click Save.
      Increase the Content AI credits assigned to the site and click Save

    After increasing the credits, you should be able to use Content AI without any issues. If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Unfortunately, we are unable to see any Content AI subscriptions on your account.

    If you’ve purchased the subscription with some other email address, please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account.

    Meanwhile, you can follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to Use Content AI’ is closed to new replies.