Unable to upgrade pro version

#481483
Viewing 1 replies (of 1 total)
  • Anas

    3 years ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    This error is usually caused when you’re updating the PRO plugin but it is not yet connected to your Rank Math account.

    You have opened this ticket with a Free Rank Math account.

    Can you please share the email you used to purchase the PRO subscription?

    To fix the issue, head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    Once done, update the plugin to its latest version.

    Here is a guide for your reference:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Hope that helps.

    Thank you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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