Hello,
We apologize for the issue you are facing with updating the Rank Math SEO plugin. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file of the plugin, which can occur due to various reasons such as a corrupted download or server issues.
Here are some steps you can take to resolve this issue:
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Manual Update: You can manually update the Rank Math plugin by downloading the latest version from the official website and then uploading it to your WordPress site. To do this:
- Go to Plugins → Add New in your WordPress dashboard.
- Click on Upload Plugin and select the downloaded zip file.
- Click Install Now and then activate the plugin.
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Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. The recommended permissions are 755 for folders and 644 for files.
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Clear Cache: If you are using any caching plugins, clear the cache and try updating again.
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Check for Conflicts: Sometimes, other plugins or themes may conflict with the update process. You can temporarily deactivate other plugins to see if that resolves the issue.
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Contact Hosting Provider: If the problem persists, it might be worth reaching out to your hosting provider to check if there are any server-related issues affecting the update process.
If these steps do not resolve your issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
This issue we are facing is for our rank math seo pro plugin.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address. Can you please share the email address which you used to purchase the PRO plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
