Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you have connected your website to one of the free accounts on Rank Math.
Can you please share the email address of that Free account so we can merge it with your PRO account?
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Hi Princess,
The other email address is k*********@g********
Thank you
Hello,
It seems like you’ve marked this ticket as resolved.
Can you please confirm if you still need our assistance with this issue or anything else?
Looking forward to hearing back from you.
Good morning,
I marked the issue as resolved as i found the plugin was updated to Version 3.0.75 and the error was gone.
Yes, I need one last thing.
When I click Change payment method under “Subscriptions and Billing” I am redirected to a page where I enter my registered account email k*********@f**************** but I never receive any emails.
I am unable to check or update the payment method.
Please note that I am receiving other emails (regarding this thread for example) from you guys (RankMath) on the same email address?
Hello,
The PRO subscription you had on this account is already expired so it’s not possible to update the payment method on that subscription.
If you want to continue enjoying the PRO features and continue to update the PRO plugin, you need to purchase the PRO subscription from here: https://rankmath.com/pricing/
Thank you.
Dear RankMath Support Team,
I’m writing to express my confusion regarding the recent expiration of my RankMath subscription. Despite having auto-renewal enabled, I did not receive any prior notifications about the impending expiration, such as “Subscription About to Expire” or “Payment Failed.”
I’ve been a loyal RankMath user for the past three years, consistently paying the $49 annual fee. It’s quite disappointing to discover that my subscription has lapsed without any warning, leading to a significant price increase to $84 for a new subscription.
I’ve already brought this issue to your attention in the first communication of this ticket , but the provided responses did not address the lack of renewal notifications.
While I appreciate RankMath and its features, this unexpected cost and inconvenience have forced me to consider alternative SEO solutions. I hope you can resolve this matter promptly and provide a satisfactory explanation.
Thank you for your immediate attention to this issue.
Hello,
Thank you for bringing this to our attention.
We understand your concern and apologize for any inconvenience caused. Our system automatically sends renewal reminders and payment failure notifications to the registered email address. These emails might have been filtered into your spam or junk folder, so we recommend checking there.
We value your loyalty over the past three years and would like to assist in resolving this matter. You may proceed to purchase the plan at the current price and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
Hi, Jeremy
Thank you for your reply and understanding.
I have just purchased a new subscription, kindly proceed with the partial refund.
Also kindly insure that the renewal next year stays at the same rate.
Thank you guys, I really appreciate your keenness to keep your loyal clients.
Kamel
Hello,
We have escalated your request for a partial refund with our accounts team to match the old pricing, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Hello,
We appreciate your patience and just wanted to let you know that we have made the change and refunded $34.88 USD +Tax back to your payment source.
The same shall be reflected in your payment source in 5-7 business days.
Do let us know if you need help with anything else.
