Unable to update meta title and meta description

#1053389
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with updating the meta title and meta description on your website. Here are some common causes and solutions that might help you resolve this issue:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent you from saving the SEO Title, Description, and Focus Keyword. You can troubleshoot this by following our guide on checking for plugin conflicts.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues when trying to save your meta tags. You can diagnose these errors using the JavaScript Console in your browser. Here’s how to check for JavaScript errors in Chrome:

    • Open Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu.
    • Click on the Console tab.

    Open Developer Tools

    If you see any errors listed there, they may be affecting your ability to save changes.

    3. Theme Issues

    Sometimes, the theme you are using may also interfere with saving meta tags. You can try switching to a default WordPress theme temporarily to see if that resolves the issue.

    4. Server-Side Caching

    If you have caching enabled on your server or through a caching plugin, it might be serving an old version of your site. Clear your cache and try again.

    If you have tried these steps and are still unable to update your meta tags, we recommend considering our professional setup service for comprehensive assistance. You can find more information about this service at Rank Math Professional Setup Service. This service requires a PRO subscription and is designed to ensure your plugin setup is fully correct and adheres to the latest SEO standards.

    Thank you for raising this concern, and we hope this helps you resolve the issue! If you have any further questions or need additional assistance, please reply to this ticket, and a human agent will take over from there.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your Wordfence firewall, and most likely, this is why you’re facing the issues.

    In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection

    You may try following this link to learn how you can whitelist Rank Math REST Routes in Wordfence Firewall: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    However, it looks like you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.

    Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to update meta title and meta description’ is closed to new replies.