Unable to Subscribe – “Buy” Button Not Responding

#1085614
  • Resolved Max King

    1 month, 2 weeks ago

    Rank Math free

    Hello,

    As shown in this screen recording: https://share.zight.com/OAuyWNvx, when I click the Buy button on the page, nothing happens. I’m unable to proceed with the subscription and payment process.

    Could you please advise how to resolve this issue?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the "Buy" button not responding. This can sometimes happen due to various reasons such as browser settings, ad blockers, or even issues with the payment platform.

    Here are a few troubleshooting steps you can try:

    1. Clear Your Browser Cache: Sometimes, cached data can cause issues with website functionality. Clearing your cache may help.

    2. Disable Any Ad Blockers: If you have an ad blocker enabled, it might interfere with the payment process. Try disabling it temporarily and see if that resolves the issue.

    3. Turn Off VPN or Proxy: If you are using a VPN or proxy, please turn it off as it can affect your connection to the payment platform.

    4. Try a Different Browser: Sometimes, switching to a different browser can resolve compatibility issues.

    5. Check Your Internet Connection: Ensure that your internet connection is stable and working properly.

    If you have tried these steps and the issue persists, please reply to this ticket with any additional details or screenshots, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we look forward to helping you resolve this issue!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Max King

    1 month, 2 weeks ago

    Rank Math free

    Hello Rank Math Team,

    I would like to report several issues I’ve been experiencing with the login and authentication system on your website, specifically related to Cloudflare Turnstile verification combined with Google OAuth and VPN usage.

    Google OAuth Login with VPN

    When I try to log in using Google OAuth, the process requires a VPN in certain regions. However, once Turnstile verification appears, it fails to validate when using a VPN, resulting in repeated login failures.

    Direct Login with Email & Password

    Even when using direct Rank Math credentials, the Turnstile verification creates the same problem. This makes it extremely difficult to log in under different network conditions (with or without VPN).

    Password Reset Issues

    Changing or resetting my Rank Math password also fails because the Turnstile step blocks the process under VPN.

    WordPress Plugin Connection

    When WordPress tries to connect to my Rank Math account through the plugin, the same Turnstile + VPN issue occurs, making integration unreliable.

    I’ve tested toggling VPN on and off during the OAuth + Turnstile flow, but it rarely succeeds. This makes using Rank Math very frustrating in practice.

    By comparison, I use Cloudflare and many other websites that also implement Turnstile, but their configuration feels smoother and does not create such login failures. This suggests that the way Turnstile is deployed on Rank Math’s site may need to be optimized.

    👉 My request / suggestions:

    Please consider providing reCAPTCHA as an alternative to Turnstile, or

    Optimize the current Turnstile deployment to improve login success rates, especially when VPN is required.

    At the moment, Rank Math’s site also blocks VPN users in unexpected ways — for example, I cannot even click the subscription button while connected through VPN. This level of restriction is unusual; I’ve never encountered such strict behavior on other professional SaaS platforms.

    If these login and access issues cannot be improved, I may have no choice but to switch to Yoast SEO or other SEO plugins, as reliable login and plugin connection are essential for daily use.

    I hope the team can review and optimize the security/deployment approach to make the login flow more user-friendly and VPN-compatible.

    Thank you for your attention.

    Jeremy

    1 month, 2 weeks ago

    Hello,

    Thank you for reaching out and for sharing the detailed feedback with us. We completely understand how important reliable access is, especially when logging in or making payments.

    At the moment, we don’t have control over how our payment gateway (FastSpring.com) handles transactions, and unfortunately, they do not support purchases made through VPNs. To ensure your payment goes through smoothly, please make sure that your payment method meets the following requirements:

    – Payments are in USD $
    – Supports subscription-based payments
    – Not using a prepaid card
    – International payments are enabled
    – Your IP is not behind a Proxy, VPN, or hosting service

    We really appreciate your patience and understanding in this matter, and we’ll be happy to assist you further if the problem continues.

    RankBot

    2 weeks, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to Subscribe – “Buy” Button Not Responding’ is closed to new replies.