Unable to share featured image of post when sending link over whatapp

#949642
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    11 months ago

    Hello, we apologize for the issue you are facing with sharing your featured image on WhatsApp. This can happen for a few reasons. Here are some steps you can take to troubleshoot the problem:

    1. Check if you’ve added a Facebook/Twitter sharing image: Ensure that you have set a specific image for sharing through the Rank Math Meta Box. You can do this by going to the post editor and checking the Social tab in Rank Math.
      Social Meta using Rank Math

    2. Verify Image Dimensions & Format: Make sure that the image you are trying to share meets the recommended dimensions of 1200px X 630px and is in a supported format (JPEG, PNG, GIF, WebP, or AVIF). If the image is too small or too large, WhatsApp may not display it correctly and will revert to a backup image instead.

    3. Set Default Open Graph Image: You can also set a default Open Graph image for your site by navigating to WordPress Dashboard → Rank Math → Titles & Meta → Global → OpenGraph Thumbnail. Click on Add or Upload File to set your image and then save changes.
      OpenGraph Thumbnail

    4. Clear Cache: If you are using any caching plugins, clear the cache after making these changes to ensure that WhatsApp fetches the latest data.

    If you’ve checked all these settings and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    Open Graph/Social Preview Image Is Not Displayed » Rank Math

    Daniel van den Berg

    11 months ago

    Rank Math free

    I have done all these steps, and it has not helped

    Daniel van den Berg

    11 months ago

    Rank Math free

    Also I checked and the correct OG Image is selected, but it just keeps showing the site icon, which I removed and then its still shows the same image

    Adetayo

    11 months ago

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Please share the affected website URL with us so we can check.

    In the meantime, please make sure the opengraph image you’re using has the appropriate size according to the guidelines: https://rankmath.com/kb/open-graph-image-not-displaying/#opengraph-image-not-appearing

    Once done, please try to clear your website cache including any server-level cache, and check again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Unable to share featured image of post when sending link over whatapp’ is closed to new replies.