Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
It is not showing any issues, I have checked it twice. Is there any other reason behind this problem? I have recently shifted to a new hosting and before that everything was working good.
I have also checked by deactivating all plugins. I deactivated all the plugins and then activated only rankmath but still it was showing the same error. Now i have moved to yoast SEO. If you provide me with any solution for it then I can move to rankmath.
Hello,
If you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please do it as soon as possible.
Hello,
I have checked it, could you share some FTP credentials so we can try to check the debug logs and enable the debug mode?
Looking forward to help you.
I can send you the screenshot of debug log
Hello,
I will shift to rankmath after some time because for a few months, I am busy with something so I can’t manage to look at the settings and other updates on my site. But after some time I will surely shift to rankmath.
I am now closing this ticket. Thank you for the amazing support.
Best Regards
Azad
Hello,
It is fine, if you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
