Unable to send test email

Hello,

Thank you for contacting Rank Math support. We’re sorry for the trouble you’re having.

Try to send a test email report by adding this suffix &send=1 part to the email report preview link. You can also use this link to send a test email report manually: https://domain.com/?rank_math_analytics_report_preview=1&send=1

Change domain.com with the actual domain name.

Then check your email to see the report.

To ensure the uninterrupted delivery of Rank Math’s Email Reports, we request you to whitelist the email address w********@y*******************, where you’d need to replace your-domain-name.com with your actual domain name.

If however, you didn’t get the report, you can use a plugin like WP Mail SMTP to configure your email settings.

I hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you for choosing Rank Math.

Hello,

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

Looking forward to helping you.

Thank you.