Unable to see the Rank Math sidebar menu when editing posts

#929837
  • Beth Goodman

    2 weeks, 1 day ago

    Rank Math free

    I am unable to see the Rank Math sidebar menu when editing posts, and have exhausted the options of checking the ‘Add SEO Options’ button, and the screen options button for Rank Math. I am an admin on WP and admins have full access to Rank Math. Other users are able to see it.

Viewing 1 replies (of 1 total)
  • Reinelle

    2 weeks, 1 day ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please clear your website and browser’s cache. You may also try using incognito or a different internet browser.

    If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by conflicting plugin/theme.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

Viewing 1 replies (of 1 total)

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