Hello,
We apologize for the issue you are facing with your Rank Math subscription and accessing the PRO version. Here are some steps you can take to resolve this:
-
Check Your Email: Ensure that you are logged into your Rank Math account with the email address associated with your PRO subscription. You can verify this by logging into your Rank Math account dashboard and checking the email in the account details section.
-
Merging Accounts: If you have multiple accounts (a FREE account and a PRO account), you may need to merge them. To do this, please reply to your ticket with the email addresses you want to connect to your PRO account, and our support team will assist you.
-
Disconnect and Reconnect: If you are still having trouble, try disconnecting your Rank Math account from your website and then reconnecting it using the correct email associated with your PRO plan. You can do this by navigating to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account.
After disconnecting, click on Connect Now to reconnect with the correct account.
If these steps do not resolve the issue, please reply to your ticket, and a human agent from our support team will take over and provide further assistance. Thank you for raising this concern!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Do you know the email ID it would come from? Not seeing anything
I’ve attached other emails. But it may just be your system. Previosly it wouldn’t show my purchase.
Hello,
We have checked all the emails you provided and only has an active free account (1st email). Since we didn’t see any subscriptions, can you please share the last 4 digits of the credit card used to make this purchase and last name on the card, in the sensitive data section of this ticket?
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The subscription is under the following email address: n*****@d*********
You can log in directly to that account from here: https://rankmath.com/my-account/?uid=2574573&altoken=8e5b2b3873e6825ebe932a1b41316fd6
If you would like, we can also transfer the subscription to a different account. We just need you to let us know which would be the preferred email address.
Looking forward to hearing back from you.
Transfer it to n******@d********* looks like I made a typo and that is the issue. Thank you
Hello,
Thank you for your patience.
We have gone ahead and merged your accounts and kept the preferred email address.
Please check on your end if everything is working as expected.
Don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
