Unable to Save Changes in RankMath SEO Settings

#965911
  • Resolved Alex Carry

    6 months, 3 weeks ago

    Rank Math free

    Hello RankMath Support Team,

    I’m encountering an issue with RankMath on my website (https://calcvat.uk/). Whenever I try to save any updates in the SEO settings, particularly in the “Titles & Meta” section, I receive an error message stating: “Error: Failed to save changes. Please try again.” This issue has made it difficult for me to update important SEO settings on my site.
    I’ve already attempted several troubleshooting steps, including deactivating and reactivating the plugin, clearing browser cache and cookies, disabling other plugins to check for conflicts, switching to the default WordPress theme, and verifying WordPress user permissions. Unfortunately, the problem still persists.
    I’m using WordPress version 6.3.1, RankMath version 1.0.110, and PHP version 8.0. If there are any logs I can provide or further steps you suggest, please let me know. I would greatly appreciate your guidance to resolve this issue.

    Thank you in Advance..

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with saving changes in the Rank Math SEO settings. It sounds frustrating, especially after trying various troubleshooting steps.

    Here are a few additional suggestions that might help resolve the issue:

    1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and look for any JavaScript errors that may be preventing Rank Math from saving changes. If you find any errors, please note them down as they can provide insight into the problem.
      Google Chrome JavaScript console errors

    2. Firewall Settings: Ensure that your firewall is not blocking access to Rank Math’s files. If you are using a firewall plugin, check if it is preventing the following files from being accessed:

      • /wp-json/rankmath/v1/updateMeta
      • /wp-json/rankmath/v1/updateSchemas
      • /wp-json/rankmath/v1/updateRedirection
      • /wp-json/rankmath/v1/getFeaturedImageId
      • /wp-json/rankmath/v1/getHead
        If these files are blocked, you may need to whitelist them.

    3. Update Rank Math: Ensure that you are using the latest version of Rank Math. Sometimes, issues are resolved in newer updates, so updating could potentially fix the problem.

    4. Check PHP Error Logs: If you have access to your server’s error logs, check for any PHP errors that might be related to Rank Math. This can provide further clues about what might be going wrong.

    If none of these steps resolve the issue, please reply to this ticket with any error messages you find in the console or logs, and a human agent from our support team will take over and assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Adetayo

    6 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math support.

    You seemed to have marked this ticket as resolved.

    We’re just following up to know if you have any other concerns that we can assist you with. If your issue has been resolved, please let us know so we can mark this ticket as closed.

    Thank you for choosing Rank Math.

Viewing 2 replies - 1 through 2 (of 2 total)

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