Unable to Remove Option " Redirect Orphan Media"

#19468
  • Resolved David Fourie

    5 years, 1 month ago

    Rank Math free

    Hi,

    On our site, redirect orphan media is set to the homepage URL. I suspect that this is causing our 404 pages to be redirected to the homepage as well. To test, I was trying to remove the URL, but it doesn’t update on saving.

    Thanks
    David

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This feature does not affect the default behavior of 404 pages. You can however modify the default fallback behavior by heading over to Rank Math > General Settings > Redirections > Fall back behavior

    Looking forward to helping you. Thank you.

    ​​​​​​​

    David Fourie

    5 years, 1 month ago

    Rank Math free

    Let me be clearer: the redirect orphan media option doesn’t update when saving.

    The 404 issue was just the context.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to Remove Option " Redirect Orphan Media"’ is closed to new replies.