Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please ensure that you have enough balance on your card and if you are using Paypal, please ensure that you have linked a credit card so you are able to subscribe to a recurring payment.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Lastly, please clear your browser’s cache or try using a different internet browser.
Let us know how this goes.
Thank you.
This doesn’t answer the problem. No other platforms require adding of a bank card to PayPal. They simply deduct from the balance already in the account. And I am not going to add a card so the bank can take more fees. I need to pay with the balance in the account or will not upgrade at all. Please fix your payment processor
I have added a virtual card (against my will) and could complete the purchase but now it say si have no subscription and that my account is still a free account and is prompting me to upgrade so there is definitely something wrong with your systems…
Hello,
I can see the PRO version of Rank Math already has been activated on your account, and the Business badge is visible below your account name.
Also, as you’ve marked the ticket Resolved, can you please confirm if you need any other assistance from us?
Looking forward to hearing back from you.
Thank you.
