Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Unfortunately, Paypal is not available to use as a payment method in your country to purchase Rank Math PRO.
However, could you please ensure that your card supports the following?
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
If everything from the above is enabled and working, you can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Not a problem with my credit card, I have contacted fastspring to see if they can help
Hello,
Sure, let us know how this goes.
Meanwhile, could you please share the error message you are getting upon purchasing? Please also share the last 4 digits of the card you used to purchase, so we can check what happened.
You can add them in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
