Unable to pay

#872850
  • Resolved Wilhem
    Rank Math pro

    Unable to pay
    We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

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  • Hello,

    We apologize for the issue you are facing with your payment. The error message you received, "We regret that your order could not be accepted," typically indicates a problem with the transaction. Here are some troubleshooting steps you can follow:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, please select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off. Some browsers also have built-in VPNs, so check your browser settings to ensure it’s disabled.
      Some browsers have in-built VPNs

    3. Check Your Payment Method: Make sure your payment method supports payments in USD, subscription-based payments, and that you are not using a prepaid card. Additionally, ensure that international payments are enabled on your card.

    4. Contact Your Bank: If everything seems fine on your end, consider calling your bank to inquire why the payment is being declined and ask them to approve it.

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for your patience!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to pay’ is closed to new replies.