Unable to open individual products

#969616
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello, we’re sorry to hear that you’re facing issues accessing your individual products. It seems like the changes you made in Rank Math might have caused a redirect or access issue.

    To troubleshoot this, please check the following:

    1. Redirects: Open the redirects section in Rank Math and see if there are any redirects set up that might be affecting the product URLs. If you find any redirects pointing to the same source and destination URLs, delete them.
    2. Role Manager: Ensure that your user role has the necessary capabilities to access the products. You can check this in the Role Manager settings of Rank Math. Make sure to update the capabilities if needed.
      Rank Math Role Manager
    3. Category Deletion: If you enabled the option to delete categories, ensure that it hasn’t inadvertently affected your product visibility.

    If you’re still having trouble after checking these settings, please reply to this ticket with any additional details or errors you might be encountering, and a human agent from our support team will assist you further.

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    Sorry, You Are Not Allowed to Access This Page » Rank Math

    Kris Yau
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Kris Yau
    Rank Math free

    Yes, I enabled category deletion and then none of my products could be opened

    Kris Yau
    Rank Math free

    I checked that there are no redirects and that I have full permissions

    Kris Yau
    Rank Math free

    Problem solved.

    Hello,

    Sorry for the delay in response. Glad to know that your issue has been sorted out.

    Don’t hesitate to get in touch with us if you have any other questions.

Viewing 6 replies - 1 through 6 (of 6 total)

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