Unable to make payment

#890859
  • Resolved Anshif Basheer

    1 year, 3 months ago

    Rank Math free

    Hi there,

    Despite trying to make payments using a couple cards and PayPal for the purchase of the Pro version, the payments have been unsuccessful. Hope it will be fixed soon.

    Thank you,

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with making payments for the Pro version. Here are a few troubleshooting steps you can follow to resolve the payment issues:

    1. Ensure Your Card Supports International Payments: Make sure that your credit or debit card supports subscription payments and is approved for international payments in USD.

    2. Check Your Current Location: On the checkout page, ensure that the dropdown menu at the top-right corner displays the correct country you are trying to pay from. If it shows a different country, select the correct one.
      Change country in Fastspring

    3. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    4. Disable Ad Blockers: Ensure that any ad blockers are turned off while attempting the transaction, as they can also cause issues.
      Turn off your ad blocker

    If you have checked all of these and are still experiencing issues, we recommend contacting your bank to understand why the payments are being blocked and request them to approve it on their end.

    If the problem persists, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for your patience!

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you already managed to purchase the plugin. Now, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    If you still need any assistance, please let us know here.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to make payment’ is closed to new replies.