Hello,
We apologize for the issue you are facing with your account. Unfortunately, we cannot unlock accounts or provide specific account-related assistance directly through this channel.
To resolve this, please reply to your ticket and a human agent from the Rank Math Support team will assist you with unlocking your account and checking the status of your subscription. If you could include any additional details about your situation in your reply, that would be helpful.
Thank you for your understanding, and we appreciate your patience as we work to resolve this issue for you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello, I am trying to login to my account m**********@g******** buy it’s banned.
I need to check if I need to renew my subscription.
i had to create a different account so I can submit a ticket
Please unlock my account so i check the status.
Mark
Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
Hi, my company is based in Cyprus for that purpose! you can change that in my profile.
I own and run a web development company with clients from all over the world
the company website is gomema.com
A good idea would have been to contact me and notify me instead of banning my account with an ACTIVE subscription
My billing Address is:
MEMA trading & Online Services ltd
Oceana complex, Villa 2, Agia Thekla
5391, Cyprus
Company registration number is HE382384
VAT is HE382384U
Hello,
Sorry about that but our system detected an IP address from Lebanon.
Can you please us a photo of your ID? You can upload it using this tool. Once done, you can add the generated link here.
This way, our accounts team can check and unban your account.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you
