Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
For the issue number 1, did you request to disable the account here? Or do you mean you are not able to log in anymore?
For the second issue, we usually recommend to deauthorize and authorize it again and the issue should be fixed, could you try it?
Looking forward to helping you. Thank you.
Hi,
I didn’t do anything, I just have the automatic update option activated and with this new version I get a message on each page: “Get keyword suggestions from Google {{link} by connecting your Rank Math account {{/ link}} “… So if I try to connect my account it can no longer because I am already connected, but it seems that the plugin does not recognize it.
The same thing happens with Search Console, I see a message asking me to authorize access to Google Search Console but if I try to authorize again nothing happens because it is already connected although I do not receive the information in the panel.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please deauthorize Rank math and authorize again and make sure to clear your cache, let us know if the issue still persists.
Looking forward to helping you.
Hi,
I did what you tell me (clearing cache and cookies all time) and nothing. Everything happens as in my first message (with Rank Math and Search Console).
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your authorization code and WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Ready, I send you a temporary login URL. 😉
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
There seems to be an issue with your site or your host. Could you please use a different Google account to verify your domain and connect your website to check if it works. If that still doesn’t work, you can try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard
Please let us know how it goes.
Looking forward to helping you.
Hello,
We have been working on a fix and we have a solution. Since we cannot replicate this issue ourself, we request you to update to the below version of Rank Math by doing the following:
1. Remove Rank Math from WP > Plugins. Don’t worry, all your settings are safe in your database and they will return once you upload the below version.
2. Install this version of Rank Math on your website by uploading it from WP > Plugins > Add New.
Here are the files: https://i.rankmath.com/LsGVoD
Here’s a small video tutorial:
https://i.rankmath.com/T1DqJL
3. Activate the Rank Math plugin after it is done uploading.
4. Go to WordPress Dashboard > Rank Math > Dashboard > Help
Connect to your Rank Math account.
5. Go to WordPress Dashboard > Rank Math > General Settings > Search Console
Re-Authorize your Google Search Console.
That’s it. The issue should not come back.
Do let us know how it goes.
Hello,
Thank you very much for updating the plugin. I already did what you tell me …
1. Finally, Rank Math is already working properly.
2. Also, Search Console was already able to connect, but only at the beginning; Because after it is activated and then I update the data manually, it is deactivated again after a few minutes (I made several attempts and the same thing happens, it remains deactivated).
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please update the login access, it seems to have expired, sowe can look further into this.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Do you think you can share your GSC authorization code or add s******@r*********** as an owner in your web property so we can test this from our end?
Thank you.
Hello,
We appreciate your patience.
Please ask your hosting to install openssl_encrypt on your server.
Also, we released a quick Beta update to fix the issue.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
