Unable to generate content via Content AI

#951682
  • Saqib Rehan

    1 week ago

    Rank Math free

    I’ve just got the Rank Math PRO from agency.
    I’ve almost 1600 credits of content AI. The credits are showing in the dashboard. but I’m getting the following error

    Sorry, the request has failed. If the issue persists, please contact our Support for assistance.

    Please resolve. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 week ago

    Hello,

    We apologize for the issue you are facing with generating content via Content AI. Since you have confirmed that your credits are showing correctly in the dashboard, the error message you are encountering could be due to a few reasons.

    1. Refresh Your Credits: Sometimes, refreshing your Content AI credits can resolve such issues. You can do this by navigating to WordPress Dashboard → Rank Math → General Settings → Content AI and clicking on the refresh icon. This will ensure that your plugin requests the updated credits from our server.
      Refresh Content AI Credits

    2. Check for Unsafe Prompts: If your prompt contains any unsafe words or is intended to generate content that promotes unsafe actions, Content AI may not process it. Try modifying your prompt to see if that resolves the issue.

    3. Too Many Requests: If you have made too many requests in a short time, you might encounter a temporary block. In this case, waiting a minute or two before trying again can help.

    If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    4 days, 22 hours ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please try to follow the steps mentioned in this guideline and see if that works for you:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If the issue persists, please check if you see any error while refreshing the credits. If you see any error, please share that with us so that we can check the issue further for you.

    However, you mentioned you’re using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.

    Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

    Let us know how it goes. Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

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