Unable to fetch data from Rank Math’s server

#851617
  • Resolved Brahim Diaz

    1 year, 4 months ago

    Rank Math free

    I’m encountering an error with Rank Math on my website . When attempting to access the SEO settings, I receive the following error message: “Error: Unable to fetch data from Rank Math’s server. Please check your API key or network connection.” This issue has been present for the last week and is preventing me from updating SEO settings and monitoring site performance. Could you please assist in diagnosing and resolving this problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with Rank Math. The error message "Unable to fetch data from Rank Math’s server" can be caused by several factors. Here are some steps you can take to diagnose and potentially resolve the problem:

    1. Check Website Status

    Ensure that your website is returning a 200 status code. You can check the status of your website using this tool: Check Website Status. Enter your URL and click Check Status.

    Check website status with httpstatus tool

    If your website returns an error, you will need to address that issue first.

    2. API Timeout

    If your website takes more than 30 seconds to load, it may result in a timeout error. Ensure that your site is optimized for speed.

    3. API Requests Blocked by Firewall

    Sometimes, server security or firewall settings can block API requests. You may need to whitelist the following IP address and user-agent:

    • IP: 46.30.211.100
    • User-Agent: RankMathApi/2.0.2; https://rankmath.com

    You can do this in your firewall settings or ask your web hosting provider for assistance.

    4. Locally Hosted Website

    If your site is hosted locally, the SEO Analyzer module will not work and will return an API error. Ensure that your site is live and accessible from external sources.

    If you have checked all these points and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    Why Am I Getting "API Error: HTTP 400" Error » Rank Math

    Princess

    1 year, 4 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    If you do not see any data inside your Analytics module, this guide might help you.
    https://rankmath.com/kb/connect-your-google-account/

    In case the data is still not coming in, we have covered some common fixes here: https://rankmath.com/kb/analytics-issues/

    We really look forward to helping you. Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to fetch data from Rank Math’s server’ is closed to new replies.