Hi Okorie,
I will be happy to assist you with the issue you are facing.
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
I followed the steps stated in the link above but still the issue is not yet resolved in my WordPress site.
Hi,
Can you please try and create a new post and see if the issue persists.
If it works in a brand new post, we know about the issue and we will release an update very soon to address this. If it still won’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi
Thanks for your prompt response and support. I have tried opening a new post as you specified but still the issue is still there. cant tell what the mix up from my end could be because i am still a beginner.
Thanks
Hi George
I’m not support but just wanted to quickly say that it’s probably not a good idea to put login details on an open forum, it could be used by anyone. If I was you I would quickly edit this post and move the log in detail to the sensitive area, might be also best to change your password 😉
Brian
I would also like to know if i could use the instant indexing for google plugin with the Schema Markup Rich Snippets plugin by your team in addition with the Rank Math SEO plugin without causing a conflict on my site. Thanks
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
thanks a lot, Brian Wills am just a beginner
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for the details but we are getting this while trying to access:
It would be great if you can disable the security plugin or whitelist our IPs so we can take a look.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
