Unable to edit sitemap

#306187
  • Resolved Dean Parker

    3 years, 2 months ago

    Rank Math free

    I am seeing the error message: the robots.txt file is not writable.

    The robots.txt link here is working: https://www.siamflooring.com/robots.txt

    But I’m not able to edit that. And what is in that link is different to the robots.txt info in the Google search console.

    On another note in Google console under the coverage part all pages are showing this message: Indexed, not submitted in sitemap.

    Thanks for any help here.

Viewing 9 replies - 16 through 24 (of 24 total)
1 2
  • Dean Parker

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dean Parker

    3 years, 1 month ago

    Rank Math free

    Cpanel info sent to you just now.

    Abdullah Al Noman Prince

    3 years, 1 month ago

    Rank Math business

    Hello,

    It seems your cPanel URL is not working [Screenshot in the sensitive area]. Please share a working cPanel access so that we can assist you further.

    Looking forward to helping you.

    Thank you.

    Dean Parker

    3 years, 1 month ago

    Rank Math free

    I’ll need to whitelist your IP if you can confirm your IP address?

    Abdullah Al Noman Prince

    3 years, 1 month ago

    Rank Math business

    Hello,

    Our team is distributed around the world and we have dynamic IPs.

    You can whitelist or open access to countries India, Portugal, Bangladesh, and the Philippines to investigate the issue.

    Looking forward to helping you.

    Thank you.

    Dean Parker

    3 years, 1 month ago

    Rank Math free

    Hi there,

    I can only whitelist an IP. I think it’s a secuurity measure I have to have, if you can get the IP of the person that wants the cpanel access.

    Miguel

    3 years, 1 month ago

    Hello,

    We enabled the file edit on your website by following the steps illustrated here: https://support.rankmath.com/ticket/unable-to-edit-sitemap/?view=all#post-306468

    After this, the robots.txt is writable again and you can do the updates that you want there.

    Don’t hesitate to get in touch if you have any other questions.

    Dean Parker

    3 years, 1 month ago

    Rank Math free

    Ok thanks. I’ll checkback later & see if the our websites pages are found in the sitemap.

    Abdullah Al Noman Prince

    3 years, 1 month ago

    Rank Math business

    Hello,

    Let us know how that goes.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further with anything else.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 16 through 24 (of 24 total)
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The ticket ‘Unable to edit sitemap’ is closed to new replies.