Unable to edit Google snippet

#14074
  • Resolved Maggie Flynn-Fleet

    5 years, 3 months ago

    Rank Math free

    These two things may have nothing to do with each other, but…

    A week ago, I purchased the Divi theme, and since then every time I’ve tried to edit a snippet on a page or post, I’m unable to. I open the “Edit Snippet” button, and/or click on the edit symbol, my cursor goes to the beginning of the second line of the box, and stays there.

    I’m unable to move the cursor, delete, edit, highlight-nothing. I’ve uninstalled and reinstalled RankMath because I didn’t know what else to do.

Viewing 1 replies (of 1 total)
  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Rank Math works smoothly with Divi, this issue suggests that one of your installed plugins might be causing a conflict on your site. Please perform he steps outlined on this page to isolate the cause of the conflict https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    5 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to edit Google snippet’ is closed to new replies.