Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as there are chances that it will prevent saving the data.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Thanks. I hope that’s it! How do I do that in w3 Total Cache?
Hello,
W3 Total Cache should not be causing this issue.
I checked the updateMeta route on your website and WordFence is blocking the route.
Here’s a screenshot: https://i.rankmath.com/WH7OIC
You can follow this guide to whitelist the route and fix the issue:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
